Education & Training with Performance Development Strategies

Are you and your team on the same page or are you not even on the same book?

You assume that they know what the objectives are and you are taking a course of action, assuming the team is following, but when you turn around you find no one there. I hope you know what happens when you assume! The best way to insure team alignment is to be a focused leader who empowers and engages your team. When this happens, they will in turn create loyal customers leading to growth and success. Consider these points.

Focused Leader - You may be the owner, the manager, or CEO but that does not mean you are the leader. You appoint yourself CEO but your team will follow you only if you show you can lead.   As manager you can influence the process through which people recognize your leadership. You do this by creating an environment where people will join your team. They see the purpose of their job and share the values and the vision. Today’s fast-moving business environment demands that the effective leader be both, a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Be open with your communication. Share your vision, values and goals. Also, share organizational results. A CEO who keeps results secret breeds distrust. The most successful businesses and business leaders conduct “open book” management. This is the way to gain trust and commitment.

Engaged Agents and Employees - Since the business environment is always changing and evolving, the way we do business and communicate must also change with the environment. Some engagement drivers may have shifted. Be aware that today’s workers will only stay with an organization as long as they feel they are doing meaningful work and organization values and social responsibility matches theirs. It is not all about commissions!  And, the desire of team members to have the opportunity to do what they do best is still important as is being recognized for a job well done.

There is still so much room for improvement. A study released in October 2012 conducted by MSW Research and Dale Carnegie Training surveyed 1500 employees nationally. Results showed only 29% of employees are fully engaged while 26% are disengaged.   Bottom line is that in all these surveys many employees listed similar key drivers for engagement, such as their relationship with their immediate supervisor, belief in senior leadership, and pride in working for the company. That needs to be addressed by business leaders. Disengaged employees do not contribute and worse, they could alienate your customers.

Loyal Customers – They are the key to success now and in the future. Careless unengaged agents can ruin a business by driving away customers. Do you and your team know how to measure loyalty, how to wow customers, and how to deliver on and exceed expectations?   The right people need to be placed in the right positions. Jim Collins talks about this when he says, “Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”. Then focus of the vision, the goals, train, develop, and engage.


Great Leadership

Focused leaders with an engaged team will result in loyal customers and more business success.  For a similar blog post on our web site see HOW TO KEEP YOUR TEAM ALIGNED.

Find out how to create core values and culture and get everyone together

Contact Us to show you how

or call 914-953-4458.



Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 08/10/2018 01:00 AM
  2. Debbie Reynolds 05/15/2018 01:00 PM
Real Estate Best Practices
New York Westchester County
Coaching and Mentoring
creating loyal customers in westchester
focused leadership
leadership development coach in westchester county ny
egaging high performing teams

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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


You have an excellent and very valuable point here, and that is so important that everyone understands everything in the same way.  A

May 14, 2018 01:01 PM #10
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Well done, Grant.  Being the boss or owner doesn't always mean that people will follow you. You have to be the leader. All members of a team/company need to feel like this is where they want to be, and what they're doing is important. If it's just a job, that's all you'll get out of it. 

May 14, 2018 05:55 PM #11
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

A good leader engages and draws out the best in each worker. Everyone has something to give or if they don't, they don't need to be on the team.

May 14, 2018 07:14 PM #12
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - it certainly makes a big difference.

Will - you have the right page my friend!

Ron and Alexandra - sometimes peoples filters cause them to have different understanding.

Kathy - excellent point.  People who have just a job are not engaged.

Debbie - bringing out the best so that every person can be the best they can be.

May 14, 2018 08:20 PM #13
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Grant.  I have seen many businesses where your advice should have been taken.  

May 15, 2018 05:24 AM #14
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant not being on the same page is a problem, not being in the same book is a disaster and a receipt for failure.

May 15, 2018 01:04 PM #15
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Gabe -  yes, you really can't hide dysfunction from the outside.

George - that's right and the customers always know first.

May 15, 2018 02:32 PM #16
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce - Short Sale

Loyal customers and staying in touch AFTER the sale is essential to repeat business. 

May 16, 2018 03:28 AM #17
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Leaders set the tone and the pace of a team.

Great information that leads to success.


May 16, 2018 09:04 AM #18
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Timing! Bernie and I went to Bend ( about a 3 hour drive from our home) to visit grandkids for Mother's Day. As with long road trips, there was plenty of time for good discussions. We reviewed our year thus far, and discussed both of our objectives, observations, etc. Even with two people, it is so important to make sure you're on the same page. 

May 16, 2018 11:55 AM #19
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sally and David - It is good to stay in touch.  Many drop the ball here.

John - yes indeed, leaders set the tone.

Debb and Bernie - driving on a trip is a great time to do this.

May 16, 2018 02:19 PM #20
Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Love this post and agree wholeheartedly with you, Grant! Being on the same page is key to success with any team or business, for certain!

Happy Wednesday!

May 16, 2018 09:44 PM #21
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debe - and you would be surprise how many are not on the same page.

May 17, 2018 02:44 AM #22
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

You are such a good coach Grant! Your information is so clear and you make it all sound so obvious!

May 17, 2018 07:36 AM #23
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sharon - thank you so much.  I am very flattered and appreciate it.

May 17, 2018 09:34 PM #24
Wayne and Jean Marie Zuhl
Samsel & Associates - Clark, NJ
The Last Names You'll Ever Need in Real Estate

There is so much great advice in this blog. First of all, I love your distinction between boss and leader. I also love your call to flexibility and dynamic growth. 

May 19, 2018 06:50 AM #25
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Well, I love this line:

“Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”.

So I had to google the guy because I never heard of him, and see he is a seminar / book dude.

May 19, 2018 08:48 AM #26
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Grant Schneider ,

So glad to see your post featured! Well done especially with you correctly stating the difference between a boss and leader! If your not on the same page your doomed for failure!

May 19, 2018 03:21 PM #27
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Grant Schneider  Staying in touch with past clients is key you make great points here. So glad Carol Williams  featured this in SCS

May 20, 2018 08:44 AM #28
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Wayne and Jean - thanks for the comment.  You can be both boss and leader but some just don't lead.

Elizabeth - Jim Collins of Good to Great fame said it so well.

Dorie - yes,  I can tell you stories of those who are doomed to failure.

Hannah - thank you.  This is a great community.

May 20, 2018 11:43 AM #29
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