Four Years Later and I'm Still Making This Client Happy
In Virginia, our real estate board only requires us to hold onto transaction files for three years. I learned several years ago that the statute of frauds is five years. Since then, I hold onto my files for at least five years.
While in the office this afternoon, a new construction buyer from 2014 called. She and I have become friends in the time since then, so hearing from her is not unusual. When the phone rang today and I saw her name on my phone, I answered by greeting her by name. Her response was an equally enthusiastic, "I love it when I call and you answer the phone."
It would have been great had she been calling socially, but she's going to court tomorrow involving damages to the home she bought in 2014 with me. During an overseas stint with her job, she rented out the home. Long story short, the property manager screwed up by taking too much security deposit, which was liquidated for damage done to the carpeting and other parts of the home. Apparently, the tenants lived in the property very hard. Somehow, the property manager threw her under the bus and the tenants are suing her.
My 2014 buyer had been trying to get the cost of the carpet from the buyer for two weeks and had been getting the run around. She sighed, "Do you still have the contract and options list from when we bought?" Are you kidding? Of course!
Within fifteen minutes, she had the complete options worksheet, including costs for the carpeting in the rooms that needed replacement. Her response, "I should have known to call you first. Of course you had it. Drinks are on me next time we get together."
Making life easier for my current and past clients is what I do. When they show appreciation for the very simple things I help them with, it makes my day.