Referrals - Stop, Look & LISTEN ....

Reblogger Roy Kelley
Education & Training with Realty Group Referrals 16766

Referrals can be wonderful and generate more thanGifttransaction....treat them respectfully....keep the referring agent "tuned in".....they gave you a gift...treasure it.

Original content by Sally K. & David L. Hanson 57026-90 Broker

   Very coincidentally....we had a referral to place immediately after hearing/reading Debbie Reynolds  referral contest.  We are fortunate to receive referrals every month from a variety of sources.  The information was very simple...though there was more to be explained to the respondents we were going to Buyer Sellerinterview.   Typically, we indicate Buyer or Seller and Location minimally for the referral and the method that we prefer for a response.

     As a Respondent for a referral...if you are interested in being chosen as the agent...pay attention to the information the referring agent has supplied...is it a Buyer or Seller for which they are seeking assistance ?  (The vast majority from this recent experience answered the "side" incorrectly..yicks !) Our thought process is if you don't know a Buyer from a Seller...you probably are not the right agent for the referral.

    The METHOD of Contact.....few agents want  to  be interrupted at every hour with phone calls....and we chose email with the label of the City as the subject line....Is that textwhat agents did ?  No....they called, they sent texts...one even sent a  text to David....Tell your wife I am the best agent.  Say What ? 

        Others had friends do their cheerleading....in the form of message or email testimonials...some of the agents who"always responded"  were sent emails Cheerleaderrequesting an interview....never responded...ooops...regardless of your cheerleading squad...you didn't respond to the "job interview. " Beware the cheerleaders....it can be a "Pity Party" in disguise.  Another agent who means well...but not for your referral...for the poor agent who lives miles away, has little experience, lacks the specific credentials....and has no business,

    We purposely didn't ask for a resume of experience...all any agent ever said was " I service "Oakdale" or I am a lifelong resident of that state. No one had any particular experience.....number of years in the industry....a few included initials after their names to indicate some of their training.  There was nothing that stood out about anything they said to make us want to contact them. Sometimes there was the, what we consider to be "arrogant approach"....I am  John Agent and have enclosed the W-9 from my brokerage and the referral form...I "will accept" the fee you offer.  Gee thank you John...if you didn't ...you wouldn't be the agent...and your assumption that you are with the inclusion of your W-9  is not appealing to us.

    What did  we learn from this experience ?  The places we go to find agents vary with the referral to be placed...some buyers and sellers have very specific needs. Experience...oh yes....that plays a part as well it should.

 Designations/certifications may or may not...again every referral is different...and if we seek out someone with specific education,it doesn't mean that weDiploma

don't still interview them. Like a diploma, they may well have put their education on the shelf and not used it.  The sex of the agent does not matter to us...it may to the person being referred...and we ask them if they have a preference when we begin the referral process. The specification is often not  a sex but if a referral person has an objection it is to a team where they fear they will be passed around and not get the individual attention from one agent they may prefer.

  Stop Look Listen Be yourself when you introduce yourself to a referring agent..of course you service the area...why YOU ?  How much experience do you have or what is special about the way you work with buyers or sellers ? Do you have relocation experience and have you introduced areas to newcomers before ?  Do you have references from Buyers, Sellers...AND other people ....agents or consumers that have referred business to you ?

      When we are the agents awarded a referral...we keep the referring source "in the loop," If it is a Seller, we send the listing, let the agent know when there is an offer, an inspection, deadlines for financing and anticipated closing date for the transaction.

    Several of the agents who have referred us to family or

friends because they said we sounded most like them if they

were geographically able to service their family or friends we were the next best thing.  We let the referring agent know that the transaction closed and  when and how the check would be sent to their brokerage.

      Let the Referring agent know you...READ and LISTEN to what the agent is telling you (some who called kept interrupting to sing their own praises and ignored what they needed to know to match their qualifications to our referring Buyer.

       Referrals can be wonderful and generate more than Gifttransaction....treat them respectfully....keep the referring agent "tuned in".....they gave you a gift...treasure it.

        This has been a professional marketing post brought to you by Sally K.  & David L. Hanson,  Broker Associates with  Keller Williams Realty honored to serve your referrals for the southeastern Wisconsin counties of:  Kenosha, Racine, Walworth, Milwaukee, Waukesha, Ozaukee, Washington and Jefferson. 

 

 

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Rainmaker
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for reblogging the post. I hope others will read it too 

Mar 12, 2018 02:57 AM #1
Rainmaker
4,552,751
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Please be sure to leave comments at the original blog by Sally K. & David L. Hanson

Mar 12, 2018 04:17 AM #2
Rainmaker
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Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Great re-blog, Roy.  Sally K. & David L. Hanson know the proper way to refer clients to other professionals

Mar 12, 2018 04:39 AM #3
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thanks so much for stopping by. It is always good to hear from you.

Mar 12, 2018 05:26 AM #4
Ambassador
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

The points made are so true and someone singing their own praises does not impress me either. Thanks for reblogging this one, Roy.

Mar 13, 2018 05:56 PM #5
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs
Farmers Markets Now Openfarmers
 
The City's two Farmers Markets are now in full swing. You'll find them on Main Street in the Kentlands on Saturdays from 9 a.m. to 2 p.m. and at the corner of Rt. 355 and Fulks Corner Avenue in Olde Towne on Thursdays from 12:30 to 6 p.m. They both feature an assortment of locally sourced eggs, meats and a variety of produce that changes weekly as crops reach maturity. The Main Street market also features prepared foods, potted plants, cut flowers, and items handmade by local artisans and crafters. Explore the markets here. Sign up for a weekly e-newsletter with featured produce and recipes.
May 18, 2018 10:48 AM #7
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