Client Satisfaction Surveys
Client Satisfaction Surveys Can Shed Light On Areas For Improvement
Regardless of how small or how large your business may be, the goal of client satisfaction is pivotal in retaining loyal clients and finding new ones.
When clients are very satisfied with your products or services, they are more likely to recommend your establishment to friends and family.
When measuring client satisfaction, however, be sure to do it in the right way. Ask for satisfaction results based on a 5 or 10 point scale. Insure the questions include those aspects of the business that matter most to your clients. Leave a space for testimonials that you can use on your web site (with permission) to attract more clients.
Remember that client satisfaction does not stand still. The target moves all the time.
Eventually, someone in your market will find a way to deliver the Wow experience. Why not be the first?