Client Satisfaction Surveys

By
Real Estate Agent with Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales 3090099

Client Satisfaction Surveys


Client Satisfaction Surveys Can Shed Light On Areas For Improvement


Regardless of how small or how large your business may be, the goal of client satisfaction is pivotal in retaining loyal clients and finding new ones.

When clients are very satisfied with your products or services, they are more likely to recommend your establishment to friends and family.

Client Satisfaction SurveysWhen measuring client satisfaction, however, be sure to do it in the right way.  Ask for satisfaction results based on a 5 or 10 point scale.  Insure the questions include those aspects of the business that matter most to your clients.  Leave a space for testimonials that you can use on your web site (with permission) to attract more clients.

Remember that client satisfaction does not stand still. The target moves all the time.

Eventually, someone in your market will find a way to deliver the Wow experience. Why not be the first?

Client Satisfaction Surveys


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Rainer
244,675
Daniel H. Fisher
www.FisherHermanRealty.com (704) 617-3544 - Charlotte, NC
MCRP - Charlotte Real Estate, NC or SC

interesting post. Do you create you own survey or use a service? Do you post results online? What do you think about asking clients to rate you on yelp, google or other sites?

Aug 07, 2011 01:03 AM #1
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks Daniel.  I was using a free service, but am now researching some different options.  I don't post them on-line as these are for my team to track our performance.  I do post testimonials on line though.  

Nothing wrong with getting ratings with those services you mentioned, though I'm always nervous of sites I have no control over.

Aug 07, 2011 01:28 AM #2
Rainmaker
2,600,106
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Gabe, great idea to keep the results internal. You can't always score 100, but you can use the results to improve future performance. Definitely use the testimonials! Enjoy the day!

Aug 07, 2011 01:35 AM #3
Ambassador
1,428,731
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Gabe,

Customer satisfaction is critical in service related businesses. It's also an area that can be lost so easily.

Rich

Aug 07, 2011 06:40 AM #4
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks Rich and Wayne.

Aug 07, 2011 06:50 AM #5
Rainmaker
860,214
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ
Broker/Owner

HI GABE!  I do not do a formal survey - but perhaps I should!  I generally ask the person after things such as home inspections, closings or after I've arranged for a repair on a rental home how satisfied they were on a scale of 1 to 5 with what I did!  Catches them off guard but they tend to answer honestly!

Aug 07, 2011 01:17 PM #6
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks for your comments, always appreciated.

Aug 12, 2015 06:11 AM #7
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Daniel, thanks for taking the time to comment it is always appreciated.

May 19, 2018 05:47 AM #8
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Wayne, thanks for taking the time to comment it is always appreciated.

May 19, 2018 05:47 AM #9
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Richard, thanks for taking the time to comment it is always appreciated.

May 19, 2018 05:48 AM #10
Rainmaker
4,197,490
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Gabrielle, thanks for taking the time to comment it is always appreciated.

May 19, 2018 05:48 AM #11
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Gabe Sanders

Stuart Florida Real Estate
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