If you are a Gas Company of New Mexico customer....

By
Real Estate Agent with Keller Williams Realty 32893

On January 30, 2009, the Public Service Company of New Mexico divested itself from the gas service portion of the utilities service, and now you are the unfortunate customer of Gas Company of New Mexico.

Please know that you retain the same account number for BOTH services, even tho they are now separate entities.

Countless individuals (and some that you can count if you want to) have had issues with their billings because of this change.

If you pay your Gas Company bill you stand the chance of having your payment go to the wrong utility - both of which will wash their hands of the customer service issue at hand.

Many of my customers have been experiencing this problem, and it seems that neither customer service processors are really interested in correcting the issue.

My advice is to double check and triple check your bills.  Use on-line bill paying systems with your bank whenever possible so that accessing the cancelled checks is an easy process.

Please know that GAS COMPANY OF NEW MEXICO does not have it "set up" for emailing your cancelled checks, you need to fax them in, and by their admission "only a few people are ever overseeing that fax machine"

Kind of gives me a warm feeling of a room full of monkeys, but then that would be insulting monkeys.  They, after all, have helped us in the space program.

 

Posted by

LINDA DEVLIEG

Keller Williams Realty

6703 Academy NE

Albuquerque, New Mexico 87109

505-440-7200

My Website

 

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Linda DeVlieg

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